Centralize all client-provider communication for reduced risk and increased client satisfaction
Browse and pair with therapy providers, practices or clinics and securely communicate through a single app
Considering your own platform? Need a custom project developed?
We connect those who need help, with those who can
Every day thousands of people around the world use helpa as their preferred option for simple provider-client contact.
Trusted by practitioner teams of all sizes, helpa is a leader in simple client-provider communication software.
We exist to evolve the provider-patient relationship through new methods of communication and care delivery.
Bring client and team communication neatly into a single client-facing application without disrupting current tools.
Try it now with helpa’s free trial
Autism Queensland Creative Futures Recognition Award 2018
SOME OF OUR PARTNERS AND CLIENTS
Centralize all your provider communications, update your appointments and save your progress notes using the helpa client app.
If you work with multiple clinics or practitioners from different practices, if they use helpa, you can simply switch between them for a seamless experience.
Speech pathologist today – Psychologist tomorrow – Support Worker the next day.
Just download, search for and pair with your practice or clinic. Or, invite your practice to join helpa!
With the helpa web and mobile apps, any service provider, regardless of size and specialty, can save time and improve client experience.
Simple team and client communication tools, secure client notes with shared access and more, all available in less than 2 minutes.
Attract new clients by launching the helpa client app and delight existing clients by saving hours from front-desk admin tasks through the in-app concierge.
HELPA’s CORE FEATURES
Full-featured, no extra fees or hidden add-on's
Appointments and bookings
The admin concierge acts as your in-app reception and provides a single go-to person, or team, for your clients
You can book and manage appointments, as well as view and manage your schedule with ease, including custom consult lengths and rates — great for anyone who runs a busy healthcare business.
2-way bookings mean that clients can request a day and time directly while your admin assigns a practitioner, approves or edits the request, and can make bookings for clients too.
Replace cancellations and fill vacant slots with secure in-app campaign messaging in seconds.
Practitioners and clients can sync appointments with iCal, Outlook or Google calendars and view upcoming appointments from the dash.
Reminders and notifications
All alerts, reminders, booking requests and confirmations are all included and automated, saving you money from SMS fees, and time through in-app notifications.
Secure communication options
Realize efficiencies with in-app team and client messaging
Communicate securely with clients via the admin concierge or directly as the assigned team member. Quickly and easily fill vacant slots or replace cancellations.
You can also create mass-message campaigns and send them to all your paired clients at once, to let them know of important developments, changes to your schedule or new services.
Send and receive in-app messages to team members to discuss anything client or team related, or about who’s turn it is to get coffee!
In addition, you can also enjoy the freedom of providing quality care online with our fully integrated telehealth features for video consultations.
Payments and transactions
Take control of your revenue transactions and choose when and how to be paid
You can choose to set unique rates for in-person and telehealth consults or provide services for free – It is totally your choice!
Payments for in-person consults
You can elect to capture payments securely in-app at the time of confirming in-person bookings. The app will automatically include a reminder for payment just prior to the consult start time if not captured at time of confirmation.
Payments for telehealth consults
The app will prompt payment at the time of accessing the telehealth consult room and generate a receipt automatically so paperwork is complete.
Secure health notes
Easy single-touch access to both practice generated, and client generated health notes – Stored securely in the cloud
Store and upload notes
Add notes, upload attachments and short video clips, or paste web URL links directly to your client profile. Recall notes, add updates and alert clients automatically.
Messages, bookings and telehealth history are automatically added to the client record. Team messaging is automatically saved in its own thread for easy reference.
A simple app with powerful capabilities
That plus all these other features included
Admin & team roles
Notifications & reminders are free!
Real-time payments & receipts
Unlimited client profiles
iCal, Outlook & Google calendar integration
No add-on fees or lock in contracts!
Just simple plans to suit all provider types
FIXED-FEE PER MODULE
- Unlimited client profiles
- 24/7 support
- Includes reminders, notifications, payments and client app
Contact Us for More INFORMATION
- Your own private platform
- Standalone & branded
- Full-featured functionality
- Available in 4-6 weeks