Security

Securing your data

You own your data

We are the custodians of your data, but you remain the owner. Every step has been taken to help you manage your information securely and confidentially. And, if the time ever comes for us to say goodbye, your data will be held for a minimum of 90 days after cancellation.

If you need to cancel your account due to the COVID-19 pandemic, please select it as the reason for your cancellation, and we’ll hold onto your data for a minimum of 12 months. That way, if you decide to start back up again, all your information will still be here exactly the way you left it.

If ever you’d like to transfer your info outside of HELPA for any reason, you can take it anywhere you want using HELPA’s data export feature.

Ultra-secure facilities

HELPA is hosted in state-of-the-art datacentre facilities. Physical access is controlled at the perimeter and building entry points by professional security staff using video surveillance, intrusion detection systems, and other electronic means.

High availability

We use datacentre facilities that are built in clusters. In case of failure, automated processes move customer data traffic away from the affected area and into other sites that are functioning properly. It all occurs behind the scenes, and you will not even notice when it’s happening.

Encryption

Whenever your data is sent between us, it’s encrypted using HTTPS (end-to-end encryption). We use a 2048-bit SSL certification for encryption in transit. All data is also encrypted at rest and backed up daily, using the industry-standard AES-256 encryption algorithm.

If that sounds like a bunch of jargon nonsense to you, here’s what it means: all data shared between you and HELPA is transmitted and stored securely. No one can read the information except for you and us. Plus, we refresh your backup every day to make sure it stays current.

Accreditations and Certifications

We choose our partners carefully. Our hosting partner, Amazon Web Services (AWS), has achieved the following accreditations and certifications:

  • PCI DSS Level 1 (Payment Card Industry Data Security Standard)
  • ISO 27001 (Information Security Management System)
  • FIPS 140-2 (United States Federal Information Processing Standard)

24/7/365 Monitoring

HELPA is monitored 24 hours a day, 7 days a week, 365 days a year. If something goes wrong, we’ll be the first to know about it, and our team will jump into action straight away—no matter when it happens!

Backups

HELPA data is backed up daily. Backups are redundantly stored in multiple physical locations. Data is also constantly streamed to replica databases for up to the second redundancy.

In other words, we’ve got backups for your backups and a contingency in place to handle any potential interruptions to the storage process.

Data stored close to home

New HELPA accounts based in Australia will have their data stored in Australia. If you’re opening a new account in the UK, your data will be held in the UK. New Canadian accounts? You guessed it! We’ll keep your data safe and secure in Canada. For accounts based in any other country, we’ll house your data on our Australian servers.

HELPA meets or exceeds all regulations of the Australian Privacy Principles, PIPEDA, and HIPAA.

We offer bug bounties

for new, responsibly disclosed issues. If you’ve found something, please contact us at admin@helpa.app.

What can you do to protect your account?

Create a strong password

Use a unique password for your HELPA account. Since longer passwords are generally harder for criminals to break, try using a line from your favourite song or a short sentence you’ll easily remember.

Keep your browser updated

An up-to-date browser will ensure that HELPA is performing at its best and that you have the latest protection against online threats.