Most frequent questions and answers
Our goal is to make special needs journeys a little easier by supporting parents, carers and support providers with an easy to use and compliant digital health app. We actively partner with leading intervention providers, therapy centres and community support organizations, along with research bodies to bring you evidence-informed support on-demand.
- Expertise: We protect the relationship between experts and carer’s. You have the choice to connect with your existing customers or benefit from the global network that HELPA supports. Behavior Therapists, Occupational Therapists, Speech Pathologists and Psychologists all on one single app, supporting multiple carer capacities.
- Simplicity: We provide the tools for carer’s to capture the progression & regression journeys of their loved ones, the milestones, health information & intervention options directly within the app. View this inclusive information for improved care options, networking and growing your professional development & reach.
- Ease of Use: Anyone can use HELPA! It’s as simple as selecting your area of expertise, setting your availability, and connecting with carer’s via the app. All HD video interactions between experts and carers are easy to commence, secure and inventoried.
- Security: All health information is carer (user) owned. Carer’s decide what gets stored, shared & categorized. This allows for easy viewing by experts for enhanced goal setting and value during video interactions.
You can pay securely through your Apple iTunes or Google PlayStore account. Providers can receive payments using our PCI level 1 compliant gateway partner, Braintree. (A PayPal company)
We do not currently support insurance claims, though we are in the process of discussing coverage with some insurance companies.
If a member has an NDIS care plan in Australia, they may utilize this funding for HELPA interactions with service providers who have partnered with HELPA.
HELPA is an NDIS approved provider under assistive technology and your NDIS funds may be used to cover the subscription payment for the HELPA premium plan.
The HELPA app is free to download and start using for carers using our Freemium version.
To support generous storage and remain ad-free, we do offer a Premium plan for a small monthly fee of $7.49.
This allows you to store more of the valuable health information for easy access, reviewing and sharing.